Finastra Recruitment Drive 2024 | Hiring Customer Support – Fresher / Experienced
Overview: Finastra, a global leader in financial software solutions, is on the lookout for dynamic candidates for the role of Customer Support at its Bengaluru, Karnataka location. This opportunity is open to both freshers and experienced professionals who are passionate about delivering exceptional customer service. If you’re looking to build a career in a fast-paced, innovative environment, this role at Finastra could be your gateway to a successful future.
Job Position: Customer Support
Job Location: Bengaluru, Karnataka, India
Employment Type: Full Time
Salary Package: As per Company Standards
Req ID: 8974
Education Level: Graduation
Job Summary:
The Customer Support role at Finastra is designed for individuals who are eager to learn and grow professionally. This position offers a unique opportunity to rotate through various functions within the company, allowing you to build relationships at all levels and develop a deep understanding of customer service and support within the fintech industry.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries promptly, ensuring high levels of customer satisfaction.
- Technical Support: Perform root cause analysis on reported issues, providing feasible solutions or detailed reports to relevant stakeholders.
- Client Communication: Keep clients informed about the progress of issue resolution, participate in client meetings, and conduct WebEx sessions.
- Operational Support: Assist in client onboarding, manage day-to-day client interactions, and prioritize key client service issues.
- Contract Management: Coordinate processes for client contract activities, including renewals, extensions, and amendments.
- Opportunity Identification: Contribute to the development of proposals and the identification of new business opportunities within the Professional Services domain.
- Client Experience: Work towards creating a best-in-class client experience, bridging communication between clients and various Finastra departments.
- Risk Management: Identify potential risks through client journey mapping and service gap analysis, providing insights to the line of business risk register.
Qualifications:
- Educational Background: Graduation in Business, Commerce, Management, or related disciplines.
- Customer Service Skills: Exceptional ability to provide customer support and build relationships at all levels.
- Communication Skills: Strong verbal and written communication skills.
- Problem-Solving Abilities: Demonstrated analytical skills and the ability to solve complex problems.
- Flexibility: Adaptable to work in a fast-paced, dynamic environment.
- Self-Starter: Ability to work independently, especially in a virtual setting when required.
- Curiosity: A strong desire to learn and grow within the fintech industry.
FINStart Rotational Program:
The FINStart Rotational Program is a key component of the Customer Support role. This development program is designed to accelerate your career by enhancing your skills, building meaningful relationships, and providing exposure to various functions within Finastra. The program includes rotations across different business units, such as Payments, Lending, Retail Banking, and the Global Customer Centre of Excellence, over a 12-month period.
Key Benefits of the Program:
- Comprehensive Learning: Gain exposure to different areas within customer support and success, allowing for a holistic understanding of Finastra’s operations.
- Mentorship: Access to an enriching mentorship program that supports your professional growth and skill development.
- Industry Insight: Learn about the fintech industry and contribute to the development of open finance solutions.
- Global Networking: Join a global cohort of FinStarters and participate in developmental and social events.
- Hybrid Work Model: Enjoy the flexibility to work both from home and the office.
Company Benefits:
- Competitive Salary: Compensation package aligned with industry standards.
- Professional Development: Continuous learning opportunities and access to global training programs.
- Work-Life Balance: Hybrid work model that supports a healthy work-life balance.
- Global Opportunities: Potential for career growth within Finastra’s global network.
How to Apply:
Note: Only shortlisted candidates will be contacted for further rounds of interviews.
Finastra’s Customer Support role is not just a job; it’s a career-defining opportunity to grow within one of the world’s leading fintech companies. If you have the passion and the drive to excel, don’t miss out on this chance to kickstart your career with Finastra.